The Law of Process is one of the 21 Irrefutable Laws of Leadership, as outlined in John C. Maxwell’s book “The 21 Irrefutable Laws of Leadership.” It states that leadership is a process that requires time, effort, and continuous improvement.
In Miami’s business history, a great example of the Law of Process can be seen in the story of Mitchell Kaplan, the founder of Books & Books, an independent bookstore chain that has become a cultural institution in Miami and beyond.
Kaplan started his business in 1982, with a small store in Coral Gables. Over the years, he expanded the business to multiple locations, including South Beach, Bal Harbour, and Miami Beach. Today, Books & Books is not just a bookstore but a cultural hub that hosts literary events, author readings, and other cultural activities.
The success of Books & Books did not happen overnight. It was the result of a long and continuous process of improvement, adaptation, and innovation. Kaplan understood the importance of investing time and effort in building a strong foundation for his business, and he focused on developing a strong team, establishing a clear vision and mission for the business, and creating a unique and compelling customer experience.
Kaplan was also a master at adapting to changing market conditions and customer preferences. He recognized the growing demand for e-books and online shopping and launched an e-book store and an online store to cater to his customers’ needs. He also expanded the business beyond books, adding a café, a bar, and a restaurant to some of his stores to create a unique and inviting atmosphere for his customers.
Through his continuous process of improvement and adaptation, Mitchell Kaplan was able to build a successful business that has become an essential part of Miami’s cultural landscape.
The story of Books & Books illustrates the importance of the Law of Process in leadership. Leaders who are committed to continuous improvement and innovation are better able to adapt to changing market conditions and to stay ahead of their competition.
In business, the Law of Process requires leaders to focus on developing a strong foundation for their organizations, investing in their team, and creating a compelling customer experience. It also requires leaders to be open to feedback, to be willing to learn and grow, and to embrace new ideas and technologies.
To apply the Law of Process to a business venture in Miami, one example is the success of the restaurant group, Genuine Hospitality. The group was founded by chef Michael Schwartz, who started with a small restaurant in the Design District in 2007.
Over the years, Genuine Hospitality has expanded to multiple locations, including Miami Beach, Coconut Grove, and Atlanta. Schwartz has focused on developing a strong team of chefs and staff, establishing a clear mission and vision for the business, and creating a unique and authentic dining experience for his customers.
Schwartz has also embraced new technologies and innovations in the restaurant industry, such as online ordering, delivery, and virtual cooking classes, to stay ahead of his competition and to cater to his customers’ changing preferences.
Through his commitment to continuous improvement and innovation, Michael Schwartz has been able to build a successful restaurant group that has become an essential part of Miami’s culinary scene.
In conclusion, the Law of Process is a critical aspect of leadership and is essential for achieving success in business. Leaders who are committed to continuous improvement and innovation are better able to adapt to changing market conditions and to stay ahead of their competition. The stories of Mitchell Kaplan and Michael Schwartz demonstrate the power of the Law of Process in achieving success in Miami’s business community.
