When you walk into an office, are you greeted in a friendly manner or made to feel as though you’re interrupting something more important? How do people answer the phone when you call? Do you get a returned call in a reasonable...

  I’ve seen all kinds of extremes in working with business and community leaders over the past two plus decades. You’ve probably experienced some of these types – and may even be one yourself! In the first group are the...

When 17-year-old Wachira Laonipon – better known as Mint – delivered her farewell speech as a Rotary Exchange Student recently, the room was filled with tears,laughter and admiration for this remarkably brave young visitor from...

If you travel to Europe, in many countries, the tip for the server is built into your bill for dinner and into the cost of an excursion, for your tour guide. You’re usually not expected to pay anything extra. When visitors come...

  Every so often I meet a business person or a candidate running for office who seems stunned to learn that being a good speaker requires a ton of practice. The executive invariably confides, “I don’t need to practice. I know...