I was doing a late afternoon consultation with a client in Colombia recently and hadsuccessfully tested the online software that morning with no issues. At first, after just a few hiccups, everything seemed fine. About 10...

To prepare myself for speaking engagements—especially when I’m doing a new presentation for the first time—I activate a few practices that have helped me over the years. The right scents. In the shower, I put on a lavender...

When you walk into an office, are you greeted in a friendly manner or made to feel as though you’re interrupting something more important? How do people answer the phone when you call? Do you get a returned call in a reasonable...

  I’ve seen all kinds of extremes in working with business and community leaders over the past two plus decades. You’ve probably experienced some of these types – and may even be one yourself! In the first group are the...

When 17-year-old Wachira Laonipon – better known as Mint – delivered her farewell speech as a Rotary Exchange Student recently, the room was filled with tears,laughter and admiration for this remarkably brave young visitor from...